Once you are in the SystemBIOS screen, press the Eject button of your CD/DVD/Blu-ray drive. Restart your computer and tap the F2 key while it is restarting. To eject the tray within the System BIOS, follow these steps: To better isolate if the issue is caused by the drive itself or some 3rd party application which may be causing the issue, you can try to eject the tray from within the System BIOS. Manually eject the disc within System BIOS 
Right-click on the CD/DVD/Blu-ray drive icon and select Eject.Click on Computer or My PC on the left pane of the window.Press the Windows key + E to open Windows Explorer or File Explorer.To eject the tray within the Operating System, follow these steps:
Windows Explorer or File Explorer has an option to eject the CD/DVD tray manually within the Operating System.
Run the Dell PC Diagnostics on the Optical Disk Drive (CD, DVD or Blu-ray drive)Įject the disc within the Operating System. Install the latest BIOS update on your computer. Close the CD/DVD playback or recording software. Install or Update the Dell Quickset drivers (slot-load drives only). Use the emergency eject option (tray-load drives only). Manually eject the disc within System BIOS. Eject the disc within the Operating System. If the issue is not resolved, proceed to the next troubleshooting step. The instructions below applies to the following Microsoft Windows Operating Systems, however some instructions may slightly vary with older version of Microsoft Windows (Windows Vista or Windows XP):Ĭlick on the troubleshooting steps below for more instructions. The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different. The instructions will help you resolve the problem in some instances if the drive has not failed completely. Use the troubleshooting instructions below if your CD, DVD or Blu-ray drive is not able to eject a disc. The CD, DVD or Blu-ray drive on your computer may not be able to eject the disc. The instructions below will help you diagnose and resolve issues if your CD, DVD or Blu-ray drive is unable to eject the disc. This article has information on how to troubleshoot issues related to the CD, DVD or Blu-ray drive on your Dell Desktop or Laptop computer.
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