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Also, after we teach you how to set up your Zoom audio, we’ve included some great wireless and UBS microphones that will work perfectly for your next Zoom broadcast. Whether you are just using headphones with an in-line mic, or a special USB microphone that you bought for specifically for Zoom, we’ve got your audio guidelines covered. Most important, everybody we work with in Spearline’s Account and Support teams has been extremely responsive and helpful in getting Zoom’s testing environment running reliably. They’ve provided training and documentation to bring our Engineers up to speed quickly and effectively apply the Spearline toolset.Zoom much? Probably, or you wouldn’t be here trying to figure out how to hook up an external microphone for your Zoom room, or Zoom conference call. It’s also been great to generate detailed info when I need to provide call examples to our telephone carriers so we can get issues corrected before they impact our customers. Using Spearline has given me a powerful new tool for troubleshooting customer problem reports. I now see objective voice quality PESQ scores on every number we test – visibility I didn’t have before we started Spearline. I’m also able to quickly access voice quality scores for each country and number by date & time of test along with listening to the actual call recording file. To maintain their high standards of quality, and ensure they remain key leaders in their field, Zoom use Spearline Voice Assure to schedule regular testing of their global access numbers, with the facility to amend their testing programmes, including frequency and time of testing, at any time.

Spearline is a proud member of their prestigious AWS Partner Program. AWS is a secure cloud services platform which offers compute power, database storage, content delivery and other functionality to help businesses scale and grow as required. Spearline has built its tried-and-tested platform using Amazon Web Services (AWS) infrastructure. Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run,” says Arnie Chencinski, Senior Voice Network Engineer at Zoom. Spearline performs verification of Zoom’s numbers in many countries and generates pro-active alerts when any issue is identified. Zoom Video chose Spearline to implement Voice Assure testing functionality for our global PSTN access numbers.